Admissions Director

Golden Living Centers 745 Swope St -  Greenfield, Indiana 46140
2/7/2018 4:33:15 PM
JOB ID: SAL-18-00006 Specialty: Sales and Marketing

   

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JOB ADVERTISEMENT

As our Director of Admissions, you will manage the facility's inquiry and admissions process, coordinate and implement effective facility sales and marketing programs as well as manage tours, personal visits and assessments. To ensure your success, we provide you advanced sales tools that give you access to real time clinical outcomes data. That means every claim is backed by facts - and that makes for a much smoother admissions process. Build your career in an environment that is focused on providing quality care; talk to us about your future with Golden Living.

GENERAL PURPOSE

Responsible to develop and build relationships with medical, insurance, legal and financial professionals, senior organizations, appropriate special interest groups, hospital discharge planners, other senior centers, and community contacts. Responsible for all activities related to admission of residents to facility.

ESSENTIAL JOB DUTIES

  • Initiation of leads through relationships with qualified sources and contact with patients and families
  • Responds to all inquiry calls from hospital discharge planners, families and other referral sources. Works with location leadership to implement plan for documenting inquiries received during evenings, weekends, and other times of absence
  • Manages all electronic referral systems, profiles, contracts, access updated on a timely basis
  • Manages the admission process by maintaining updated bed availability and facility services information at all times. Manages the inquiry process professionally, timely and with appropriate follow up. Effectively manages occupancy levels and census/premium mix enhancement
  • Ensures the closing of all leads
  • Develops and maintains relationship with the Director of Nursing Services and the Business Office Manager to assure appropriate and efficient decisions about prospective admissions. Recommend admissions decisions to facility management. Communicate with nursing and housekeeping about appropriate room and bed selection
  • Ensures appropriate admission papers and signatures are obtained from residents or responsible parties prior to admission and communicate special needs of new admits to staff ensuring a smooth transition
  • Coordinates the development and implementation of quarterly sales and marketing plans, serve as chairperson for marketing team meetings, monitor budgets and track results
  • Monitors inquiry, admission and census trends as a part of Continuous Quality Improvement process. Prepare the Monthly Inquiry Summary Report, an inquiry log, and other reports as required
  • Monitors and evaluates customer satisfaction and patient service evaluations
  • Develops and implements special events and presentations targeted at community education, establishing and maintaining status for the facility as the expert on skilled nursing, specialty programs, and rehabilitation care in the community. Remain current with other local events and participate in events as appropriate
  • Works with marketing department to place advertisements, update website and services available to include photography, copy, service evaluations, etc.
  • Ensures property has appropriate collateral and marketing pieces available
  • Utilizes company provided tools and calendar effectively

CODE OF CONDUCT

  • Must adhere to the Company's Code of Conduct and Business Ethics policy including documentation and reporting responsibilities.



QUALIFICATIONS

  • Bachelors Degree; degree in Business or Communications related field, preferred. Two (2) years equivalent experience in a sales/marketing position or Director of Admissions position may be used in lieu of degree
  • Minimum two (2) years experience in healthcare
  • Community relations experience; health care community relations experience, preferred
  • Ability to attend meetings, make presentations, and meet prospective residents or facilities outside the facility
  • Ability to work flexible hours, as admission responsibilities may dictate
  • Must be capable of maintaining regular attendance

KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS

  • Must possess computer skills of the types and at a level necessary to accomplish the job
  • Working knowledge of Federal and state regulations and reimbursement (Managed Care, Medicare, and Medicaid)
  • Understanding of all payor types (i.e. Medicare, Medicaid, HMO etc)
  • Ability to work independently, self-motivated and goal directed
  • Formal sales training, adult training, and team building skills
  • Understanding of advertising, collateral material design/layout/production
  • Effective presentation skills
  • Strong organizational skills
  • Must be able to maintain confidentiality regarding patient, employee and company proprietary information
  • Must have the ability to relate professionally and positively and work cooperatively with patients, families, and other employees at all levels

PHYSICAL AND SENSORY REQUIREMENTS

  • Mobility, reaching, bending, lifting (minimum of 10 pounds), fine hand coordination, ability to read and write, the ability to understand and follow written and oral instructions and directions, ability to travel, and ability to remain calm under pressure.


COMPANY PROFILE

Golden Living and AseraCare Hospice are committed to enhancing the lives of the patients we care for. Here, you'll find some of the best professionals in healthcare working together to provide the highest level of care to every patient and resident we serve. And, we're able to offer career opportunities that fit almost anyone's background or level of experience. From where you work to how you work to everything in between, we're confident that at Golden Living and AseraCare Hospice, you'll find exactly what you're looking for in your career.



Position: Full-Time
Shift: Days

Greenfield, IN
Greenfield, Indiana


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