Director of Admissions

Golden Living Centers 2002 West 86th Street -  Indianapolis, Indiana 46260
10/4/2017 3:12:26 PM
JOB ID: 1710609 Specialty: Sales Marketing




Job Advertisement

As our Director of Admissions, you will manage the facility's inquiry and admissions process, coordinate and implement effective facility sales and marketing programs as well as manage tours, personal visits and assessments. To ensure your success, we provide you advanced sales tools that give you access to real time clinical outcomes data. That means every claim is backed by facts - and that makes for a much smoother admissions process. Build your career in an environment that is focused on providing quality care; talk to us about your future with Golden Living.

Responsible to develop and build relationships with medical, insurance, legal and financial professionals, senior organizations, appropriate special interest groups, hospital discharge planners, other senior centers, and community contacts. Responsible for all activities related to admission of residents to facility.

Essential Job Functions

  • Initiation of leads through relationships with qualified sources and contact with patients and families

  • Responds to all inquiry calls from hospital discharge planners, families and other referral sources. Works with location leadership to implement plan for documenting inquiries received during evenings, weekends, and other times of absence

  • Manages all electronic referral systems, profiles, contracts, access updated on a timely basis

  • Manages the admission process by maintaining updated bed availability and facility services information at all times. Manages the inquiry process professionally, timely and with appropriate follow up. Effectively manages occupancy levels and census/premium mix enhancement

  • Ensures the closing of all leads

  • Develops and maintains relationship with the Director of Nursing Services and the Business Office Manager to assure appropriate and efficient decisions about prospective admissions. Recommend admissions decisions to facility management. Communicate with nursing and housekeeping about appropriate room and bed selection

  • Ensures appropriate admission papers and signatures are obtained from residents or responsible parties prior to admission and communicate special needs of new admits to staff ensuring a smooth transition

  • Coordinates the development and implementation of quarterly sales and marketing plans, serve as chairperson for marketing team meetings, monitor budgets and track results

  • Monitors inquiry, admission and census trends as a part of Continuous Quality Improvement process. Prepare the Monthly Inquiry Summary Report, an inquiry log, and other reports as required

  • Monitors and evaluates customer satisfaction and patient service evaluations

  • Develops and implements special events and presentations targeted at community education, establishing and maintaining status for the facility as the expert on skilled nursing, specialty programs, and rehabilitation care in the community. Remain current with other local events and participate in events as appropriate

  • Works with marketing department to place advertisements, update website and services available to include photography, copy, service evaluations, etc.

  • Ensures property has appropriate collateral and marketing pieces available

  • Utilizes company provided tools and calendar effectively


- Bachelors Degree; degree in Business or Communications related field, preferred. Two (2) years equivalent experience in a sales/marketing position or Director of Admissions position may be used in lieu of degree
- Minimum two (2) years experience in healthcare
- Ability to attend meetings, make presentations, and meet prospective residents or facilities outside the facility
- Ability to work flexible hours, as admission responsibilities may dictate
- Must be capable of maintaining regular attendance

Job: Sales & Marketing

Primary Location: Indiana, Indianapolis

Schedule: Full-time

Shift: Day Job

Shift Time:

Department Address: 2002 West 86th Street*

Department City: Indianapolis

Department State: IN

Department Zipcode: 46260

Organization: Golden Living Centers

Company Profile

When you build your career with Golden Living, you'll discover that each aspect of all that we do is focused on the patients and the residents we serve. At Golden Living, you will have the technology and resources that are essential to making a difference. You'll also help shape a culture that is built upon teamwork and shared ideas. We are one of the nation's leading providers of skilled nursing care as well as inpatient and outpatient therapies. With your talent, we will continue to deliver outstanding care to every patient and resident we serve.

Indianapolis, IN
Indianapolis, Indiana

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